If this is an emergency, please call 911.
Having Trouble? When and Who to Call.
Do you know who and when to call if you have a concern about the safety or security of our neighborhood? Members from the Neighborhood Watch created the Williamsburg Historic Neighborhoods “When and How to Call for Assistance” Guide to help you decide when and how to call City of Williamsburg officials with persistent or egregious concerns. The Williamsburg Police Department reviewed this document and liked it so much, they added it to their own website.
Health and Public Safety
| Department | Phone |
|---|---|
| City Emergency Operations Information | 757-259-7200 |
| Police Department, Non-Emergency | 757-220-2331 |
| Fire Department, Non-Emergency | 757-220-6220 |
| Neighborhood Watch and Crime Prevention | 757-259-7213 |
| Human Services | 757-220-6161 |
Trash and Recycling Pickup
Trash is picked up every Tuesday, and recycling every other Tuesday. Visit City of Williamsburg Garbage Collection for guidelines and pick-up schedules. Please use the city-provided containers and have everything to the curb by 7 a.m. on the day of pickup.
Neighborhood Response Team
These volunteer team members form the Burns Lane Neighborhood Watch. If you want to understand what they do for the neighborhood, read Block Captain Responsibilities. In the past we’ve included their block captain email addresses and phone numbers. Respecting their privacy, please consult your neighborhood directory for this information.
Please see the following downloadable map to find your block captain.
Government Services (City of Williamsburg)
| Department | Phone |
|---|---|
| City Manager’s Office | 757-220-6100 |
| Public Works and Utilities | 757-220-6140 |
| Sewer Service | 757-220-6188 |
| After-Hours Sewer Service | 757-887-2019 |
| Trash Collection and Recycling | 757-220-6140 |
| Water Service | 757-220-6188 |
| Voter Registration | 757-220-6157 |
Local Business Services
| Business | Phone |
|---|---|
| Cox Communications (Cable and Internet) | 757-224-1111 |
| Dominion Virginia Power (Electricity) | 888-667-3000 |
| Verizon (Phone) | 757-954-6222 |
| Virginia Natural Gas | 866-229-3578 |
Neighborhood Directory
You can download the neighborhood map and the neighborhood directory. Please note that these documents are password protected. If you do not have the password, please contact your Block Captain or a Board Member to get access.